DATA PROTECTION AND PRIVACY POLICY

Thanks for visiting MPN Plumbing & Heating Ltd! MPN Plumbing & Heating Ltd (collectively referred to as  “MPN Plumbing & Heating Ltd”, “we”, “us” or “our”) respects your privacy. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

​We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To provide our Users with ongoing customer assistance.

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  5. To comply with any applicable laws and regulations, for example invoices and other business correspondence that is required for financial record keeping.

MPN Plumbing & Heating Ltd! MPN Plumbing & Heating Ltd is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

We collect data using Visitor Analytics, a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral). Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send occasional updates about MPN Plumbing & Heating Ltd! MPN Plumbing & Heating Ltd, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This Policy was last updated on 23 May 2018.

 

NAME AND ADDRESS OF THE CONTROLLER

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

 

MPN Plumbing & Heating

14 Busby's Cl
Clanfield
Bampton
OX18 2RD

 

Phone: +44 (0)1367 248 486

Email: mike@mpn-plumbingandheating.co.uk

Website: mpn-plumbingandheating.co.uk


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at mike@mpn-plumbingandheating.co.uk.

MPN Plumbing & Heating Limited Cookies Policy

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.

You can control and/or delete cookies as you wish by checking your browser settings on each device - for details,  see aboutcookies.org.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Like everyone else, this site uses cookies to make services work. Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites: